MyUHealthChart Frequently Asked Questions

Enrollment Questions
What is MyUHealthChart?
Is there a fee to use MyUHealthChart?
How do I sign up?
Who can have a MyUHealthChart account?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyUHealthChart?
Why are certain test results not shared electronically via MyUHealthChart?
If some of my health information on MyUHealthChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
Why can’t I see my medications on the Request Rx Renewal page?
MyUHealthChart For My Family
Can I view a family member's health record in MyUHealthChart?
Can I ask questions regarding a family member from my MyUHealthChart account?
Can my spouse and I share one MyUHealthChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address or change my password)?
What do I do if I receive the message “Your account has been disabled. Please see FAQ for assistance.”?
Technical Questions
How is MyUHealthChart secure?
What is your privacy policy?
I was logged out of MyUHealthChart, what happened?
What do I need to use MyUHealthChart?
My access code does not work, what should I do?
Is my access code my User Name?
MyChartCentral and Lucy Questions
What is MyChartCentral and Lucy?
What's the difference between MyChartCentral and Lucy?
Why isn't my health information the same at all of my healthcare organizations?
What if I don't have multiple MyChart accounts?
Is my health information in MyChartCentral and Lucy secure?
What should I do if the information I see in MyChart or Lucy is wrong?
How do I sign up for MyChartCentral and Lucy?
What if I don't have multiple MyChart accounts?
How can I get help if I have a question about MyChartCentral or Lucy?

What is MyUHealthChart?

MyUHealthChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyUHealthChart, you can use the Internet to:

  • View your health summary from the MyUHealthChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyUHealthChart?

MyUHealthChart is a free service offered to our patients.

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How do I sign up?

MyUHealthChart is a free service offered to our patients.

To sign up, you can request an activation code at your next clinic visit, or, you can call us at 877-448-1773. Please provide legal name and home address.

Once you have the activation code, to sign up:

  • Click on the Sign Up Now link in the Sign In box. You will see the New Member Sign Up page.
  • Enter your MyUHealthChart Access Code. You will not need to use this code after you’ve completed the sign-up process. If you do not sign up before the expiration date, you must request a new code.
  • You will be asked for your email address and date of birth to verify your identity. Once you click Submit you will be taken through the rest of the signup process.
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Who can have a MyUHealthChart account?

MyUHealthChart is available for UHealth patients 18 years of age or older.

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Who do I contact if I have further questions?

You call us at 877-448-1773

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When can I see my test results in MyUHealthChart?

Specific test results will be available within 4-7 days. Certain test results will not automatically be available on the MyUHealthChart system, but rather will be withheld and may subsequently be released manually by your physician. If the medical information is not posted in MyUHealthChart, you should contact your UHealth provider directly for copies of your medical record(s). Cardiology results are currently not available via MyUHealthChart.

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Why are certain test results not shared electronically via MyUHealthChart?

Your physician is able to determine which types of test results are able to be accessed through MyUHealthChart. There are some tests of a very sensitive nature that are not released to MyUHealthChart.

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If some of my health information on MyUHealthChart is not correct, what should I do?

To correct information displayed in MyUHealthChart you can contact your UHealth physician. Your physician will help to facilitate potential changes to your health information.

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If I send a message to my doctor or nurse, when can I expect a reply?

We anticipate responding promptly to electronic messages. However, MyUHealthChart should never be used for urgent matters. Therefore, for all urgent medical matters, please contact your physician’s office by phone, go to an emergency room, or dial 911.

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Why can’t I see my medications on the Request Rx Renewal page?

Medications prescribed prior to setting up your MyHealthChart account may not be listed on the Request Rx Renewal page. If the prescription you wish to renew is not on this list, select "Other." You can write the medication name, physician, and any other necessary details, in the comments box.

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Can I view a family member's health record in MyUHealthChart?

Yes you can. This is called Proxy access and allows a parent or guardian to log into their personal MyUHealthChart account, and then connect to information regarding their family member. To be granted Proxy access to a patient you will be required to complete the following forms.

For access to your child’s medical information through MyUHealthChart please complete the MyUHealthChart Child Proxy Form and bring it with you to the next visit with your child’s UHealth provider. An electronic version of the form is available by clicking the link below.

MyUHealthChart Child Proxy Form**

**If you are the legal guardian or the non-custodial parent of the minor or if you have a durable power of attorney for healthcare with regard to the minor, then this request MUST be accompanied by a copy of legal paperwork verifying your authority to have access to the minor’s medical information (for example: a court order appointing you the guardian, durable power of attorney for health care, birth certificate, child custody order, etc).

For access to medical information through MyUHealthChart of an adult whose medical care you help manage, please complete the MyUHealthChart Adult Proxy Form and bring it with you to the next visit with the adult’s UHealth provider. An electronic version is available by clicking the link below.

MyUHealthChart Adult Proxy Form**

** If you are the legal guardian or if you have a durable power of attorney for healthcare with regard to the patient, then this request MUST be accompanied by a copy of legal paperwork verifying your authority to have access to the patient’s medical information (for example: a court order appointing you the guardian, durable power of attorney for health care, etc). If you are a caregiver, family member or friend of the patient who is not incapacitated, then the patient needs to sign this Form and the Adult Proxy Authorization for Release of Medical Information Form.

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Can I ask questions regarding a family member from my MyUHealthChart account?

MyUHealthChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyUHealthChart account?

No, due to the sensitive nature of medical information Proxy access forms must be completed for a MyUHealthChart user to have access to another patient’s medical information. Please see information for the question above (Can I view a family member's health record in MyUHealthChart?) on how to access medical information about your spouse through MyUHealthChart.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may call us at 877-448-1773 to request a new, secure password.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

If your access code has expired, please contact your physician's office and request a MyUHealthChart Activation Letter, or, you can contact us at 844-448-1773 to request a new code. The letter will include a new access code and can then be mailed to you so you can sign up to MyUHealthChart.

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Where can I update my personal information (e.g., home address or change my password)?

Log into MyUHealthChart and from the left menu, go to the Preferences section and select the appropriate option to change your password.

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What do I do if I receive the message “Your account has been disabled. Please see FAQ for assistance.”?

Please contact us at 877-448-1773 to re-activate your account.

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How is MyUHealthChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyUHealthChart uses the latest encryption technology. Unlike conventional e-mail, all MyUHealthChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyUHealthChart is owned and operated by University of Miami Health System and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyUHealthChart.

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I was logged out of MyUHealthChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyUHealthChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyUHealthChart. We recommend that you log out of your MyUHealthChart session if you need to leave your computer for even a short period of time.

What do I need to use MyUHealthChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Computer / Browser Requirements

  • PC, Mac, or WebTV
  • Supported Browsers:
    • Internet Explorer 9.0 (standards mode and IE8 compatibility mode)
    • Internet Explorer 8.0 (standards mode only)
    • Mozilla Firefox 13.x and above
    • Safari 5.x
    • Google Chrome 20.x and above
    • Session Cookies enabled
    • Optional Features:
      • Javascript enabled (highly recommended)
      • Secure messaging

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    My access code does not work, what should I do?

    For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, call us at 877-448-1773.

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    Is my access code my User Name?

    No, your access code is not your MyUHealthChart User Name or password. You will use this code only once to log into MyUHealthChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyUHealthChart the first time, you will then be asked to create your own unique MyUHealthChart User Name and password.

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    What is MyChartCentral and Lucy?

    When you receive care at organizations other than University of Miami Health System it can be difficult to keep track of all your medical information. MyChartCentral provides you with a central access point for all your MyChart accounts where you can access all accounts using a single username and password. MyChartCentral also provides you with Lucy, a personal health record that gives you a permanent home to organize all your medical information, regardless of where it came from. If you change insurance or move away and need to leave your current healthcare organization, Lucy will follow you.

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    What's the difference between MyChartCentral and Lucy?

    MyChartCentral is a hub from which you can access your UMyHealthChart other MyChart accounts from the Miami area or nationwide, and Lucy. MyChartCentral allows you to easily any MyChart account without needing to remember different usernames and passwords.
    Lucy is a personal health record that gives you a permanent home to organize all your medical information. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with University of Miami Health System and other organizations where you receive care.

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    Why isn't my health information the same at all of my healthcare organizations?

    The information that each of your healthcare organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep everyone up to date by organizing your records in Lucy and sharing your information among all the different places where you receive care.

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    What if I don't have multiple MyChart accounts?

    Even if you have only one MyChart account, you can still use Lucy as your personal health record. MyChartCentral can provide access to your one MyChart account and Lucy with a single username and password.

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    Is my health information in MyChartCentral and Lucy secure?

    Yes. Like your MyChart account, MyChartCentral and Lucy are password-protected and delivered via an encrypted connection to keep your health information safe from unauthorized users.

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    What should I do if the information I see in MyChart or Lucy is wrong?

    If information in your UMyHealthChart account or Lucy is wrong, please call us at 877-448-1773 so we can correct it. If information from another healthcare organization is wrong, contact that organization to make sure your information is corrected. After the information looks right in MyChart, you can get an updated copy in Lucy by requesting your chart again.

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    How do I sign up for MyChartCentral and Lucy?

    Log in to your UMyHealthChart account and locate My Medical Records in the menu on the top. Click Lucy and follow the instructions to sign up.

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    What if I don't have multiple MyChart accounts?

    After signing up, you can access MyChartCentral and Lucy by going to www.mychartcentral.com or https://myuhealthchart.com/mychart .You can also access MyChartCentral by selecting My Medical Records and choose Lucy from the menu in any of your MyChart accounts.

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    How can I get help if I have a question about MyChartCentral or Lucy?

    While you are in MyChartCentral or Lucy or from the MyChartCentral log in page, click the Request Help hyperlink at the bottom of the screen. After you submit the form, you will receive a response via e-mail within two business days.

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